What is The Department Store returns policy?

We accept returns of undamaged and unused items, for exchange, store credit or refund, for up to 60 days from the date of purchase.

Products must be returned in original condition (with tags still attached, in original packaging, etc.). Items must be unworn and unused. We do not accept returns on worn, damaged, or otherwise non-saleable products.

Occasionally, some items may be excluded from this returns policy. We will always let you know when this is the case. Note that gift vouchers cannot be returned, refunded or exchanged.

Sale items can be returned unless stated otherwise (and subject to Australian Consumer Law).