Shipping is with Australia Post and can take 2-7 business days (Australia) or 3-15 business days (international) to arrive. Note: these time frames are estimates only, and The Department cannot guarantee nor accept any liability for deliveries that fall outside these estimates.
Most items are held in good stock and will be promptly shipped. However, some items are made available for sale on pre-order, are specifically made-to-order, or may otherwise involve processes that delay initial shipping. In such cases, any anticipated delay will be communicated in the product description of any such products. If there is an unanticipated delay in shipping your order, you will be notified by email.
Where possible, we ship using services that include tracking. However, this is not always available.